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Privacy Policy

Privacy Policy

Data Administrator:

The data administrator is VILKO. Jaroslaw Streciwilk, located at Jules Moretuslei 201, 2610 Antwerp, Belgium. Contact details: email: info@vilko.be, phone: +32 477 13 89 02.

Personal Data Protection:

This section describes the principles of personal data protection collected by the online store operating on this platform, in accordance with GDPR regulations. Our company prioritizes the security of our customers' personal data and takes care of their privacy.

Purpose of Data Collection and Processing:

Personal data, such as first name, last name, email address, home address, or phone number, is collected to fulfill orders, provide information about orders, offer technical support, and for marketing purposes, provided the user consents. While using the online store, information regarding user behavior on the site, such as viewed products or shopping preferences, may be collected to improve the shopping experience and personalize the offer.

Transfer of Personal Data:

Personal data necessary for order fulfillment is transferred to companies providing delivery services and payment systems. For our store, this data is transferred to the courier company responsible for order delivery and the company Stripe, which handles online payments. The transfer of data to these entities is necessary for the proper execution of services and order fulfillment.

User Rights Regarding Personal Data:

Users have the right to access their personal data, correct it, delete it, limit its processing, transfer data, and object to data processing for specific purposes. They can also withdraw consent for personal data processing for marketing or other types of communication at any time.

Data Security:

The website www.vilko.be ensures a secure encrypted connection using SSL. In case of personal data breaches by unauthorized persons, users will be automatically notified by the system. Personal data is stored in the cloud on the servers of the company home.pl.

Personal data is stored in the so-called "Cloud" on the servers of the website www.home.pl of the company home.pl S.A. Address: ul. Zbożowa 4, 70-653 Szczecin, NIP: 852-21-03-252, KRS: 0000431335, REGON: 811158242.

Access, Correction, and Deletion of Personal Data:

Users can exercise the right to access, correct, and delete personal data by visiting the page at www.vilko.be/index.php?route=account/account after logging in or by contacting us directly via the contact form available on the website. In the case of a request to delete personal data, we will try to fulfill such a request unless there is an obligation to retain data in accordance with the law or to fulfill the contract. The user also has the right to receive a copy of their personal data in a comprehensible format that can be transferred to another system by selecting the appropriate option.

Managing Personal Data:

The page www.vilko.be/index.php?route=account/account is the main place where users can manage their personal data by deleting or downloading a copy of the data. We encourage you to visit this page to exercise your rights regarding personal data. Any questions or requests related to personal data and GDPR can be directed to the provided contact details on the page www.vilko.be/index.php?route=account/account or contact

Tracking Customer Activity:

As part of the online store's functionality, we track customers' online activity and record their searches. These activities aim to analyze customer behavior to improve the shopping experience and personalize the offer. The data collected as part of this process is used internally only and is not shared with third parties without the user's explicit consent. In case of concerns or questions about this process, we encourage you to contact us via the form available on the website.

Google Analytics:

Data regarding user behavior on our website is also processed by Google as part of using the "Google Analytics" plugin. Google Analytics allows us to analyze website traffic, including information about viewed products, time spent on the site, and user paths. This tool helps us better understand our customers' needs and tailor our offer to their preferences. We use IP anonymization features in Google Analytics, which means no identifiable user data is transferred to Google.

Additional Information:

The administrator commits to making every effort to ensure the proper security of customer personal data.

You have the right to file a complaint with the supervisory authority responsible for personal data protection – the Gegevensbeschermingsautoriteit (GBA) in Belgium.

Personal data is stored for the period necessary to achieve the purposes for which it was collected, unless applicable law requires a longer storage period. After this period, the data will be deleted or anonymized.

Consent to personal data processing is granted clearly and voluntarily by checking the appropriate box on the website. The user can withdraw consent for data processing at any time by contacting us via the provided contact details.

Cookies

Cookies, or small text files, are stored by the web browser on the user's device while browsing websites. Their functions include remembering user preferences, storing login session information, tracking behavior on the site, customizing content, and analyzing site traffic.

The Essence of Cookies

Cookies perform several essential functions, including:

  • Remembering user preferences, such as language or currency.
  • Facilitating site navigation by remembering previous user actions.
  • Tracking user behavior on the site for analytical purposes, such as traffic analysis or the effectiveness of marketing campaigns.

Managing Cookies via Browser

The user can manage cookies through their browser, including accepting or rejecting cookies and deleting them from the device at any time. These options can be found in the settings of the web browser.

Session Cookies in OpenCart

OpenCart uses session cookies, which are necessary for the proper functioning of the online store. They store information about the user's session, such as session ID, login data, or shopping cart contents.

Preference Cookies in the Store www.vilko.be

The store www.vilko.be may use cookies to remember user preferences, such as language, currency, or preferred display options on the site.

Traffic Tracking Cookies

Cookies may be used to monitor site traffic, remember visited subpages, and track user activity for analytical purposes within the OpenCart platform.

Google Analytics Cookies

Google Analytics uses cookies to collect analytical data about site traffic, such as the user's IP address, device type, or browser. These are used to generate statistical reports and analyze user behavior.

Analytical Cookies

Analytical cookies are used to collect analytical data about site traffic and the time users spend on it.

Remarketing Cookies

In case of using remarketing features, Google Analytics may use cookies to display personalized ads to users who visited the store site on other websites.

Additional Information About Cookies:

The data administrator, in accordance with Belgian law concerning privacy protection and electronic communications (ePrivacy), commits to:

  • Informing users about the use of cookies on the site and obtaining their consent before storing cookies on the user's device, except in cases where cookies are necessary to provide the service.
  • Enabling users to easily manage their cookie preferences, including acceptance, rejection, and deletion.
  • Ensuring appropriate security measures to protect data collected through cookies from unauthorized access or modification.

Users have the right to file a complaint with the supervisory authority responsible for personal data protection – the Gegevensbeschermingsautoriteit (GBA) in Belgium if they believe their rights have been violated.