Pack your product and send your package to the address below:

  VILKO
  Jules Moretuslei 201
  2610 Wilrijk
  Belgium.

If you still have it, place the product back in its original packaging along with all original accessories in a shock-resistant transport packaging. If necessary, provide additional padding to prevent the product from shifting within the packaging.
Please note that damages attributable to inadequate product packaging may result in the loss of product warranty, a reduction in value, or a refusal of the right to return.

Return to the store:

Returns in our store are, of course, possible. In such a case, you do not need to follow the above return procedure, and you are always welcome at our customer service desk.

Product returns under warranty:

If your product exhibits defects within the 12-month statutory warranty period, you can return it to us. You can use the above step-by-step plan for this purpose. You can contact us in advance to obtain a return label for free returns.
Upon receiving the product, it will be thoroughly and free of charge tested by our technical department. If we identify a problem, the product will be replaced, repaired, or refunded. If we are unable to reproduce the problem, shipping and testing costs may be charged.
Note! If the defect arises from improper use or physical damage occurring after purchase, warranty rights expire.

Product returns under the right of withdrawal:

You can return it to us within 14 calendar days of receiving your online order. Depending on the condition of the product, you will receive a full or partial refund.
We will inspect your product. If all conditions are met, you will receive a full refund of the purchase amount.
Depending on its condition, you may receive a partial refund of the purchase price. In exceptional cases, your return may not be accepted.

Note! Due to their nature, the following products are not eligible for returns:

* Custom-made products (including assembled PC computers)
* Software that has been unpacked or delivered in digital form
* Hygienic products with a broken seal (including personal hygiene equipment, headset sets, ...)
* Incurred delivery, assembly, and service costs

Terms of returns under the right of withdrawal:

You can return it to us as a private individual within 14 calendar days of receiving your online order.

Purchases made in our physical store can be returned within 7 calendar days of purchase.

Shipping costs related to order delivery may be refunded as part of the return under the right of withdrawal. However, please note that only the cost of the cheapest possible shipping option will be refunded.

The return shipment is at the customer's expense and risk. This means that you must provide sturdy packaging yourself, and you cover the transportation costs.

In the case of a full or partial refund, we will transfer it to the specified bank account within 7 calendar days of receiving the return shipment.
Note! Not all products can be returned. Depending on the condition of the product, the full amount may not be refunded.